We invest heavily in great customer service and tools to make sure we're here for you quickly and reliably. Our customer satisfaction rating is typically above 99%, far higher than the 85% or lower reported for our industry average. Our turnaround time for help requests is routinely 1/10th of the time of our competitors*.
Answers, tips and tutorials are available 24/7/365 through hundreds of articles in our Help Center website.
Alternatively, submit a help request by email or through the Help Center and our team will answer it quickly during the hours of 7AM to 9PM (CST), Mon-Fri. That's not all, phone support is available for emergencies 24/7/365.
We also provide an alert system showing the status of services broadcast continuously at our Service & Network Status website. Quickly check latest alerts & updates for any issues with our infrastructure, security, email, hosting and software platforms at this website 24/7/365.
For your convenience we send invoices by email, and you can get copies of invoices & statements through secure login at our online billing website. If you prefer to pay by card or use recurring payments you set that up here too.
"The Clever Mutt™ Team continues to impress me with their attention to detail and initiative. That type of effort is what I would expect out of a good employee but not what I am accustomed to receiving from third parties. Thank you for your excellent customer service."
Joshua H - First State Bank
* Source: Zendesk.com, monthly performance monitoring.
Thanks for everything so far! Sites look good, and seem to function really well.
Thanks for all the work you've done and for listening to me! The proofs are great! Can't wait to see it when we launch it!
I personally appreciate your proactive action
You are better than good, you are great! We appreciate your ability to complete our requests in an expedient and competent manner. Your prompt attention and concern for our wishes is very professional and you make us feel comfortable in our dealings with you. Thank all of you for all you do. :D
The final product has met and exceeded our expectations. We are very proud of the website and so grateful we were steered your way. We know we are in good hands and minds.
You have blown me away! I can honestly say I expected a vision that is far from anything I've seen, because Clever Mutt™ is the best, however, I in a million years never thought that designing a web site could complete my vision as this product is special to me for a number of reasons, but to tell the world EXACTLY what I feel and for them to openly share it... you are incredibly gifted.
This company has some of the best customer service I have ever seen.
In today's technology-driven society, a website is often the first place an individual will turn for information. The Athens Municipal Water Authority couldn't leave that all important first impression up to just any web designers. Chris and Tiffani Hill and the staff at Clever Mutt™ were selected because of their professionalism, integrity, skills, and yes, cost effectiveness. I was honored to work with their direction to create an outstanding presence on the web for our company!
Thank you again for the outstanding presentation this morning. I am very excited and inspired by your creativity and am looking forward to the final results
It was utterly refreshing to work with a technology partner that worked constantly to suit our individual needs.
Clever Mutt™ has been very informative and patient during this entire experience of designing a website to suit our needs. We here at The Escape in Athens Texas want to thank you for such a great job!
I had to write to you and say 'thank you', it is very nice! Good job. I actually had a potential Fortune 150 customer the other day call me and state based upon the look of our website that we may be too high tech for them. I took that as a compliment! So thank you again for what you have done, we are proud to refer someone to the website.
You guys rock!!
Thank you so much for building our awesome website. As you can tell, I absolutely love it.....you made all of my crazy dreams come true with our site and I can't wait to share it with others!
Thanks Clever Mutt™! The site looks great on all devices, wish we'd found you sooner!
The Clever Mutt™ Team continues to impress me with their attention to detail and initiative. That type of effort is what I would expect out of a good employee but not what I am accustomed to receiving from third parties. Thank you for your excellent customer service.
A superior product and great people. There's no better company to make your website for your business.
I am soooooooo glad I chose Clever Mutt™ as my website developer, and I will definitely be recommending you to anybody that will listen.
Excellent customer service! Exceptional attention to detail. We have used Clever Mutt™ for many years and have always had great customer service. We have never had any negative issues. Their team does fantastic with creativity and fast response time. I will always be partners with Clever Mutt™ for all our business internet web services.
How cool!!! So excited to see your work on our new website
Thank you for the quick responses. I appreciate you and your good work.
Oh my gosh, are you kidding me? You guys are beyond great!!! ...I very much doubt there is any better company than Clever Mutt™. The quality is the best!
Extremely quick and efficient, thanks guys!
Thank you for all the hard work you are putting into designing the Mirabella website. It is AMAZING! We can't wait to show it off to everyone.
Thanks again for being there! This is why we went with you guys.
I cannot wait to begin to show our new web software platform to potential clients, old clients, and to our team. I believe this will take all that we do to a new, next level!
A big thank you! I would really like to thank you for your help and support.
I really appreciate the very quick response!
Wonderful support, thank you :)